Privacy Policy
Last updated: November 14, 2026
Piedmont Labs ("we," "us") is located at 5017 Willing Ct, Indian Land, SC 29707. This policy explains what information we collect, how we use it, and the choices you have. It covers our website and our text-message review request service, which we run on behalf of local businesses (our "clients").
Information we collect
From our clients (the businesses we work with): business name, contact details, the cell phone numbers of the owners or staff who use the service, and the business's Google review link.
About our clients' customers: when a client asks us to send a review request, the client gives us the customer's first and last name, mobile phone number, and optionally a short description of the work done. We also keep the text messages we send and the replies we receive, and record whether a customer has opted out.
From visitors to this website: we do not use advertising trackers. Our hosting provider may keep standard server logs, such as IP address and pages visited, for security and reliability.
How we use information
- To send review request texts, one reminder, and replies on behalf of the business that served the customer.
- To honor opt-out (STOP) and help (HELP) requests.
- To alert the business when a customer reports a problem, and to send the business summaries of its own activity.
- To operate, secure, and improve the service.
Each client sees only its own customers. One client's customers are never shared with another client.
Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We never sell or rent personal information, including phone numbers.
Service providers
We share information only with service providers that help us run the service, and only as needed for that purpose. They include our text-message carrier (Twilio), our hosting provider, and an AI provider (Anthropic) that helps write short, friendly message wording and sort replies. These providers may not use the information for their own marketing. We may also disclose information if required by law.
How long we keep information
We keep customer records for as long as the client uses the service, and as needed to enforce our once-every-90-days limit and to honor opt-outs. Opt-out records are kept indefinitely so an opted-out number is never texted again. A client can ask us to delete its customers' records at any time.
Your choices
- Stop texts: reply STOP to any message. You will not receive further texts from that business through our service.
- Get help: reply HELP, or email us at the address below.
- Access or deletion: email us to ask what information we hold about your phone number, or to have it deleted. We will keep only the minimum needed to honor an opt-out.
Security
We use reasonable safeguards, including encrypted connections and restricted access to systems, to protect the information we hold. No system is perfectly secure, but we work to keep your information safe.
Children
Our service is meant for adult customers of local businesses. We do not knowingly collect information from children under 13.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
Piedmont Labs
5017 Willing Ct, Indian Land, SC 29707
Email: piedmontlabsio@gmail.com